Business Office

At UPC/HMG, servicing our patients and their families is our business. We look forward to assisting you with any insurance claims or questions regarding your account.

Patients can contact the Business Office directly from 8:30am to 4:30 pm.

or patients can receive one-on-one assistance at one of the following metro clinic locations:

• UPC Broken Arrow
• UPC Central
• UPC Owasso

Also, as an added service and convenience to our patients, our Business Office offers an e-mail address and on-line form that will allow patients to send questions, comments and/or problems regarding billing issues to one of our trained staff. Within in two (2) business days, a Customer Service Representative will contact you by phone to discuss your concerns.

When sending an email or completing the on-line form below, please include the following information in addition to your question, comment or concern:

• Account Number (refer to your statement)
• Name (optional, if account number is provided)
• Date of Birth (optional, if account number is provided)
• Daytime Phone Number (between 8:30 a.m. and 4:30 p.m.)

Frequently Asked Billing Q&A

Should I expect to pay my insurance co-pay at the time of my office visit? Yes, all fees including co-pays, deductibles and non-covered services are due and payable on the date of service unless other payment arrangements have been made.

Will you file my insurance claims for me?
Yes. As a service to our patients, we will file claims for all clinic-related charges. Because of this it is important that we always have current information for you and your family members.

When do I get my statement?
Statements showing the status of your account will be mailed monthly only if your account has an outstanding balance owed by you. If you have insurance, you may not receive a statement until your insurance company has responded to your claim.

If I have insurance, does that mean I don't have to pay anything?
No, you are responsible for payment of services not paid in whole or in part by your insurance. Charges not covered by insurance are due when a patient statement is received unless specific arrangements have been made for an extension of time.

What if I'm having difficulty paying my account in full?
We have customer service representatives available to counsel any patient experiencing difficulty in meeting payment obligations. If you are unable to make payment when due, please contact our business office as soon as you receive our statement. Special arrangements can be made for extenuating circumstances where you agree to pay an amount based on your financial resources at regular intervals of time.

What about billing for procedures and/or hospitalization?
In addition to the bill from your physician, you will also receive a separate bill from the facility where your procedure was done/you were hospitalized at, as well as a bill from the radiologist, anesthesiologists, or surgical services group. These charges will be billed separately.

What about billing for procedures and/or hospitalization?
In addition to the bill from your physician, you will also receive a separate bill from the facility where your procedure was done/you were hospitalized at, as well as a bill from the radiologist, anesthesiologists, or surgical services group. These charges will be billed separately.

and within two business days, a Customer Service Representative will contact you to discuss your billing question or concerns. You can also send your question via email to upcbill@hillcrest.com.