Billing & Insurance Questions

At Utica Park Clinic (UPC), we welcome the opportunity to serve you and your family. We look forward to assisting you with any insurance claims or questions regarding your account.

You can contact the UPC Business Office directly any non-holiday weekday between 8:30 am and 4:30 pm.

Mailing Address Phone Numbers Email
Utica Park Clinic Business Office Local: 918.560.3838 UPCBill@Hillcrest.com
Dept 2852 Toll Free: 888.295.8282  
Tulsa, Oklahoma 74182    

 

You can also receive one-on-one assistance at any of the following locations:

  • UPC Business Office, 110 W. 7th St., 24th Floor, Tulsa, OK 741189.  918.560.3838.
  • UPC Broken Arrow North, 1551 N. 9th St. (Lynn Lane), Broken Arrow, OK 74012.  918.355.7900.
  • UPC Broken Arrow South, 2617 S. Elm, Broken Arrow, OK 74012.  918.455.4541.
  • UPC Owasso, 10512 N. 110th East Ave, Owasso, OK 74055.  918.376.8900.
 
You can also reach the UPC Business Office by e-mail at UPCBill@Hillcrest.com. Please feel free to send any questions, comments and/or concerns regarding billing issues to one of our trained staff. A courteous and professional Customer Service Representative will contact you by phone within two business days.

 

Frequently Asked Billing Q&A

Should I expect to pay my insurance co-pay at the time of my office visit?
Yes. All fees including co-pays, deductibles and non-covered services are due and payable on the date of service unless other payment arrangements have been made.

Will you file my insurance claims for me?
Yes. As a service to you, we will file claims for all clinic-related charges. Because of this, it is important that we always have current information for you and your family members.

When do I get my statement?
Statements showing the status of your account will be mailed monthly only if your account has an outstanding balance owed by you. If you have insurance, you may not receive a statement until your insurance company has responded to your claim.

If I have insurance, does that mean I don't have to pay anything?
No. You are responsible for payment of services not paid in whole or in part by your insurance. Charges not covered by insurance are due when your statement is received unless specific arrangements have been made for an extension of time.

What if I'm having difficulty paying my account in full?
We have customer service representatives available to counsel anyone experiencing difficulty in meeting payment obligations. If you are unable to make payment when due, please contact our business office as soon as you receive our statement. Special arrangements can be made for extenuating circumstances where you agree to pay an amount based on your financial resources at regular intervals of time.

What about billing for procedures and/or hospitalization?
In addition to the bill from your physician, you will also receive a separate bill from the facility where your procedure was performed (where you were hospitalized), as well as a bill from the radiologist, anesthesiologists, or surgical services group. These charges will be billed separately.

Can I pay my bill online?
Yes. Make a payment at a time that is most convenient for your by clicking here.